Spotahome is a very bad service provider, what they care is just the commission. I’m a landlord renting my apartment with the mobile app one year ago. Their app has serious problem. For log in, I have encountered many times couldn’t do it until I remove the app and install again. Also, after I reviewing the contract terms, I cannot get back to the booking page. Moreover, I cannot post all the housing instructions and the details of the house, it have to be done by writing to them in “support” column which was not easy to find. For all these issues, I have written to them many times but the problems stay the same.
Apart from their app, they have no review of all tenants, so you have no control of whatsoever happened of your apartment. I rented out my apartment with them last year but the tenant terminated the contract one month early. As they will deduct all monthly commissions in the first month, so early termination meaning you losing one month commission. At first, they agreed to return the commission for that month for next booking. But then when the next booking had been confirmed but then the potential tenant cancelled afterwards, you got no commission return as the account manager, wrote to me because it’s not a successful booking. So money return guarantee they promoted is a scam, don’t believe what they posted on the ad!
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Spotahome is an online marketplace which offers verified rental accommodation across 100 European cities.
Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional rental space
At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate.
So far we’ve helped over 100,000 users find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We pride ourselves on providing customers with high quality properties, showing them detailed videos, tours and photos so they know exactly what they’re booking. See more
