WARNING: Fraudulent "Verified" listings and severe safety risks (Police Report filed)
I am writing this to warn other students and tenants about my horrific experience with Spotahome and Habyt in Milan.
I booked a "Verified" apartment at Via Ernesto Breda 152, trusting Spotahome’s platform and their professional video tour. Upon arrival on February 23rd, I discovered that I had been a victim of contractual fraud and gross negligence.
The Reality of the Property:
• Safety Breach: The room is on a ground floor, and the window is structurally broken—it cannot be locked and can be opened from the street by anyone. The building's main door is also left wide open.
• Contractual Fraud: The landlord (Habyt) admitted in writing that the video tour used to sell the room was fake and belonged to a different property.
• Health Hazard: The unit has extensive toxic black mold, which was never disclosed.
The Lack of Support:
Despite providing video evidence of the broken window and the written admission of fraud from the landlord, Spotahome refused to cancel my booking with a refund, even suggesting a "70€ cleaning fee" as a solution for a property where I cannot sleep safely.
Legal Action:
I have officially filed a Criminal Complaint (Verbale di Denuncia) for Fraud (Truffa) and Lack of Habitability with the Italian Police (Questura di Milano). I have rejected the keys and am now seeking a full refund through legal channels and my bank.
Do not trust the "Verified" status on this platform. They do not prioritize your safety; they only prioritize their commission.
Claim your business profile now and gain access to all features and respond to customer reviews.
Spotahome is an online marketplace which offers verified rental accommodation across 100 European cities.
Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional rental space
At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate.
So far we’ve helped over 100,000 users find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We pride ourselves on providing customers with high quality properties, showing them detailed videos, tours and photos so they know exactly what they’re booking. See more
