My two pups are on Unkibble. The first two rounds, I noticed that the food does not seem to last as long as intended. I’ve supplemented the last 2nd round with fresh poached chicken to see if it would make a difference as I followed the instructions. I still noticed the food would not last enough until their next order so I ordered the food sooner as I have done the last two rounds and added extra kibble for this third round.
I should have received six bags. Nope, I was shorted the larger turkey bag for one of my pups but the paperwork in the box stated I received 6 bags.
I notified the company of the shorted order and was asked this morning via email at 8:51 am to send the number of bags and the photos of all the bags received. I responded at 9:33 am with the information, 5 bags and all five photos. I have not heard back.
To be shorted the more expensive larger bag leaves a bad impression and anyone who purchases expensive kibble does so because they take the care of feeding their pups seriously. I am still waiting for an answer of when I will receive the missing bag of food that I paid for.
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