I booked my parking online, which was very convenient and efficient. Unfortunately, I couldn’t find my reservation when I arrived, so I had to pay again on the spot.
As soon as I got home, I contacted their customer service. They responded promptly and worked with me through several emails. After I provided my original booking record, the second payment receipt, and the timeline, they processed a refund smoothly.
Their team was patient, professional, and responsive throughout the entire process. It made me feel very reassured and well taken care of.
This is a trustworthy and reliable company—I would definitely recommend using their service with confidence.
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SpotHero is a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages across North America. When you book with us you'll get an instant prepaid parking reservation, backed by the SpotHero Guarantee. We operate in 300+ major cities in the US and Canada, and we've helped park over 50 million cars since 2011. See more
