Beware the free trialI took out the offer of three months trial membership, I was notified that the trial was ending and decided that I didn’t use it enough for the £12 per month fee.I followed the process on the website and cancelled my membership, I noticed a week later that a further payment had been taken and my membership was still in place, since then I have been given the run around by Spotify ‘support’ who use a tactic of signing every email with a different name and asking for the same information over and over again.I have given up trying to resolve the matter which is clearly the result they intended and cancelled my membership again. I strongly advise anyone taking out the free trial membership to keep every email as you will need them, also cancel your payment with whichever source you use to make it. I will never deal with these people again.Spotify will probably reply to this review saying how sorry they are with this situation and asking me to contact Spotify support, yes, well, I have wasted enough time doing that already.
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