Several weeks back I ordered a blind accessory in the Geelong store. None were on the shelves even though their stock system identified a few onsite. They ordered another for me, luckily still at the sale process as advertised (sale ending in a couple of days). After 3 weeks no phone call, so drove back to the store (25km round trip). Item never came in even though similar items ordered by others about same time came in. I was told it appeared the warehouse was not sending the item. I was advised to order online. Bummer - means a delivery fee. So tried to see if I could order it online, but couldn't as their system did not recognise my address!
So made a complaint. Was told to order it online, but would not honour the sale price. After numerous emails I was told to order it and the postage would be reimbursed. I was eventually able to order it as after a week the system recognised my address. Just waiting on the postage refund.
Can't believe this unproductive process, costing hours in wages to deal with this issue, when all they had to do was send the item from the warehouse to the store. And cost of the accessory ordered? Only $15-. Shareholders would be furious by this inefficiency.
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