I was unsure about giving 4 stars, but as a new customer, I wanted to be reasonable. I submitted a claim over a week ago, and upon checking the status, it still shows as submitted. It hasn't even been queued for review yet. In my previous experiences with two different companies for past pets, the longest I waited for a claim was 5 days, and usually, they were processed in 1-3 days, which was a few years ago when things were expected to move slower. If they require more information, that could extend the wait even further. I'm relieved that I'm only covering my deductible and not waiting for reimbursement. I chose this service based on recommendations of their fast processing times. However, after 8 days, and with my claim not even in the queue, I wouldn't describe that as fast. It still hasn’t been queued, assigned, or reviewed. I can only wonder how many more days it will take. My first wellness claim took 9 days, but I assumed subsequent claims would be quicker. Now, on day 8, it seems to be just sitting there...LOL.
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