I have been a loyal customer since 2021, but after my recent renewal in November, the company has revealed its true nature. My dog deserved better than the impersonal email I received. They are skilled at changing the terms. Initially, they shifted from a general Accidental Death claim to insisting she must have been struck by a vehicle to qualify. When that didn’t work, they resorted to the typical excuse of a 'pre-existing condition' to deny my claim. It’s appalling to have paid for years only to have my claim rejected immediately after renewal. The final insult was receiving their cold denial accompanied by the phrase 'Happy Pet Parenting.' There is nothing 'happy' about how they treat grieving pet owners. They show no concern for my dog or for those of us who pay their premiums. After four years, I've realized that their coverage is merely a facade. Save your money and your heart—look for alternatives.
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