I placed my order on December 6th (Austria) expecting it to arrive by the 12th. After reaching out to the support team on the 13th due to no delivery and the order still marked as "new", they updated the delivery date to the 15th. On the 15th, there was still no package, and I was informed of a shortage on one of the items (socks). The date was then pushed to the 19th, and today is the 23rd with that being the new expected delivery date. The order also included a cup and a bottle, yet I haven't received any tracking information. Did you really send that in an A4 envelope? I ordered early to ensure gifts would arrive BEFORE Christmas, and now, three weeks later, I'm still waiting! The only response from your support was "we're hoping it will arrive"—which is not helpful at all. Everything is going back, and I won't be ordering again.
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