(1) They said my package was "delivered" but I didn't receive it, despite waiting at home all day for it. (2) Their customer support was unhelpful with no response to my email. The hotline took hours to be answered. However, the customer support agent lacked the authority to check my package details and that was that. Luckily, two days later, my package arrived.
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The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation. https://www.spring-gds.com/support/international-service-alerts/
Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker and an expert on international shipping, we handle international deliveries across the most reliable networks. By using our expertise in creative ways we offer clever solutions for your global deliveries.
Thanks to our global network, we connect 3 continents and cover 190 countries. We are fully part of the PostNL Group and outside the Benelux we are their exclusive sales agent. In addition, we are also the preferred sales agent for Royal Mail outside the UK. You can therefore benefit from unparalleled and direct access to the Dutch and British distribution networks.
In the 15 years of our existence, we have proudly become the largest independent cross border logistics provider in the market. Thanks to our fresh spirit and our solid background. In 2001, Spring was brought to life by founding fathers PostNL, Singapore Post and Royal Mail. Since 2013, we are fully owned by the PostNL Group. PostNL is the national mail and parcel services provider of the Netherlands. It operates the largest mail and distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. Together we deliver over 1.1 million mail and parcel items to 190 countries. Each day. PostNL offer us a solid backbone, and at the same time gives Spring the freedom and autonomy to do things “the Spring way”. Whatever it takes. We’re committed to create the best global delivery solutions for everyone.
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