Review Time
Check well when you're ordering online, if the website you're buying from is using this spring gds. Because if they do then you'll never have it delivered. There's literally no customer support about shipments and the tracking doesn't work. They keep sending items back and then they lose track. Happened to me twice in the last two things I've ordered and spring gds is supposed to deliver. Even being in an EU country doesn't make any difference. It's a horrible service that will lose your items, waste your time and money. Avoid anyone who works with them at all cost.
Check well when you're ordering online, if the website you're buying from is using this spring gds. Because if they do then you'll never have it delivered. There's literally no customer support about shipments and the tracking doesn't work. They keep sending items back and then they lose track. Happened to me twice in the last two things I've ordered and spring gds is supposed to deliver. Even being in an EU country doesn't make any difference. It's a horrible service that will lose your items, waste your time and money. Avoid anyone who works with them at all cost.
ve had repeated and serious delivery issues with Spring GDS. Multiple parcels have been delayed, marked as “address incorrect” despite correct addresses, or simply not delivered at all. In one case, the parcel was out for delivery and then returned without proper contact.As a seller, this has caused refunds, reprints, and unhappy customers. I previously stopped using another print provider because they relied on Spring GDS, and unfortunately I’m now facing the same problems again. Very unreliable service and poor communication.
Terrible to make customers wait months for their items. Somebody isn't doing their job. If I could give them no stars that's what I would do. Avoid them at all cost. There's no excuse for an item to sit there over a month when the package made it to the country of delivery. It's very insulting especially when the prices are so high. I hope you lose all your customers. Terrible again
I ordered a third‑party product through Decathlon, which was shipped by Spring GDS. My Decathlon items arrived within three days, but the Spring GDS shipment still has no confirmed delivery date (after 6 days).After seeing 800+ negative reviews, I asked Decathlon customer service to cancel the order immediately. They could only submit a request to the seller, so I’m now waiting for confirmation and a refund.Mistakes can happen, but the volume and duration of negative feedback suggest structural issues at Spring GDS—particularly around communication and delivery timelines. Based on this experience, I wouldn’t recommend using Spring GDS.
**SCAMMERS**Spring GDS is a scam. Totally incompetent. They are not a courier company, they keep everyone’s packages and don't deliver them, which is reflected by 80% of the reviews being 1*. I would rather place the item in a bottle & throw it in the ocean than depend on these clowns.
Oh boy.....so, you call yourself green but instead of generating 1.3 ton of CO2, you have generated 2.4.! That's green! Sustainable? Sure! Make sense? Hell yeah! From Girona to Zagreb is 1488km but somehow geniuses at this company made a conclusion that it would be more sustainable to send the package from Girona to Hague, then from Hague to Zagreb. Brilliant! Instead of 1488 km, it's more sustainable to run a fully loaded diesel truck for 2900km through Europe. Logistics reinvented!
Don't use this company as they don't even attempt to deliver just take them to the post office parcel depot. You pay a 48hr tracked delivery charge for a non service as you have to go to parcel depot to collect it which could be miles away depending on where you live. If there was a 0 score that's what it would be. Parcel force are actually paying them to deliver them to there own sorting offices?????? On reading your reply the local courier that you useseems to be the problem. Had to drive a 36 mile round trip to collect from parcel force depot who told me the parcel had been returned there and never left the building from then on, even though I received a message on the app saying it was attempted everyday the following week which it wasn't! Was it? Still looks bad on yourselves when you use useless 3rd party couriers who get paid for a non service.
SHOCKING customer service! I ordered something from overseas and was told it would be delivered within 30 days...I have waited almost 2 months and no delivery or comms!Tracking says my parcel has reached SA, but there has been no movement or progress since 20 November.I have sent countless emails to both Spring and EPG and receive no response. This is so frustrating. Are they even a real company? I can't believe that a business can be so useless and people still use them?!
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The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation. https://www.spring-gds.com/support/international-service-alerts/
Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker and an expert on international shipping, we handle international deliveries across the most reliable networks. By using our expertise in creative ways we offer clever solutions for your global deliveries.
Thanks to our global network, we connect 3 continents and cover 190 countries. We are fully part of the PostNL Group and outside the Benelux we are their exclusive sales agent. In addition, we are also the preferred sales agent for Royal Mail outside the UK. You can therefore benefit from unparalleled and direct access to the Dutch and British distribution networks.
In the 15 years of our existence, we have proudly become the largest independent cross border logistics provider in the market. Thanks to our fresh spirit and our solid background. In 2001, Spring was brought to life by founding fathers PostNL, Singapore Post and Royal Mail. Since 2013, we are fully owned by the PostNL Group. PostNL is the national mail and parcel services provider of the Netherlands. It operates the largest mail and distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. Together we deliver over 1.1 million mail and parcel items to 190 countries. Each day. PostNL offer us a solid backbone, and at the same time gives Spring the freedom and autonomy to do things “the Spring way”. Whatever it takes. We’re committed to create the best global delivery solutions for everyone.
We listen. We inspire. We deliver.See more
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