My whole experience was terrible. I used this service as it is part of the employee support program. I was looking for maintenance therapy. From initial engagement to scheduling to billing it was terrible. As a mental health provider the therapist was mediocre at best and was unwilling to maintain appointments at consistent times. I had to cancel an appointment 6 hours prior to the appointment due to issues that came up as a mother with two young children. I got charged a 200 fee for no-showing. In addition they just charged my card this fee. As a professional who has worked in a few mental health settings this is not how you treat your clients. I would never recommend this company. It is better to just find a provider in network outside of this employer provided service.
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