Well when I was registering on their website there were many issues with it's structure and its not very user friendly. Should have realized then it was going to get worse. They do provide a quarterly debit card for OTC. I I registered the card.. did all the web site said was needed. Went to use the card as credit, which is recommended.. It requires a pin to use ... LOL. I put in a call to customer service, the person had no clue how the website was setup, giving instructions on how to use it.. finally my request to change the pin number was addressed. They said due to tech. issues it wasn't possible at this time to do that.. so I asked for the list of approved vendors and the response was I can recite them to you over the phone... I suggested why don't you email me the list... No I will not email it.. you listen or you will not get it..
I hung up and now I am posting this review
Don't use HeatlhSpringFlex
Bad customer service
You can do better elsewhere for these services
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