They are amazingly irresponsible. I've submitted information for state tax return filing in April 4, but haven't got the form ready by April 15. They refused to refund. There is no explicit disclosure that state tax return will take 5 business day to prepare before you pay, and they even failed to deliver within "what they promised" 5 working days. I had to prepare for my state tax return by myself at the very last minute - which was extremely distressful. There customer service was also abnormally horrible. What they care is to make you up to payment, and that's all. Horrible, Horrible, Horrible service. I'll never use it again, and hope nobody goes through similar experience.
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