I had an extremely frustrating experience with Sprintax. I paid for their tax preparation service under the impression that they would file my return – like most other platforms. Instead, I found out months later that I had to print and mail the forms myself. No clear communication was given about my ineligibility for e-filing, either before or after payment.Their AI virtual assistant was useless, looping endlessly without providing human support. When I finally reached a representative, I was repeatedly redirected to generic terms and conditions instead of getting real help. I explained this was my first time using the platform, but they showed no flexibility or understanding.Despite being misled and now facing late filing penalties from the IRS, they refused to issue a refund. The tone was dismissive and robotic, with agents insisting I had “agreed to the terms” rather than acknowledging the lack of clarity in their process.I feel scammed. I paid for a service and ended up worse off than if I had done it myself. Avoid Sprintax at all costs.
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