Don't waste your time with the SPSO. They are a danger to your health. Last year they only investigated 3.5% of the referrals made to them so you only have a 3.5 chance out of a 100 that they will investigate your concerns.
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The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.