Review Time
The only way this appalling organisation is investigated and hopefully closed down is when the people commenting on here bring it to attention of the appropriate body at Holyrood. This is the person to contact, The Clerk/Chief Executive of the Scottish Parliament.
Its the only way to clean up this organisation.
The only way this appalling organisation is investigated and hopefully closed down is when the people commenting on here bring it to attention of the appropriate body at Holyrood. This is the person to contact, The Clerk/Chief Executive of the Scottish Parliament.Its the only way to clean up this organisation.
Slow, overly bureacratic, selective on what they choose to highlight.....and it wont be the issues that you believe are to blame. Offers insincere apologies whilst denying that the NHS are to blame! Biased. Doesn't improve the NHS because the improvements suggested are not followed up on or embedded in practice! There are no checks. Same issues keep re emerging. This is a serious waste of money!!
I made a complaint to the Scottish Public Services Ombudsman (SPSO), expecting an independent review grounded in current evidence and safeguarding awareness. What I experienced instead was deeply concerning.The SPSO accepted obsolete medical data without proper scrutiny, despite a more recent clinical context being available. When medical information is outdated, incomplete, or superseded, reliance on it undermines the integrity of any investigation. An ombudsman should be challenging weak evidence — not reinforcing it.Even more troubling was the apparent failure to recognise over-the-counter (OTC) medication as a viable suicide risk factor. OTC medications are widely documented as being used in self-harm and suicide attempts. To treat them as insignificant or irrelevant demonstrates a lack of understanding of real-world safeguarding risks.When an oversight body minimises credible risk indicators and leans on outdated material, it does more than make a procedural error — it risks normalising unsafe practice across public services.The SPSO exists to hold institutions accountable. That requires critical analysis, up-to-date medical awareness, and an understanding of vulnerability. In my case, those standards were not met.I cannot recommend the service based on my experience.
I am writing to provide formal service-user feedback to the Scottish Public Services Ombudsman. This correspondence is separate from, and not intended to form part of, any live complaint or decision review.I am an experienced adult who has spent several years navigating NHS and public-sector complaints processes in Scotland, including escalation to the SPSO. I am writing because the way the SPSO currently operates has a profound and damaging effect on people who approach it as a last safeguard.By the time most individuals reach the SPSO, they are already exhausted. They have typically experienced prolonged harm, repeated deflection, and procedural dead-ends elsewhere. Many approach the SPSO believing it to be an independent body that will finally examine the substance of what has gone wrong.What they often encounter instead is a process that focuses narrowly on whether an organisation followed its own procedures, rather than whether those procedures were applied accurately, safely, or reasonably in the real world. Where a public body asserts that its position is “reasonable,” that assertion can appear to be accepted even when complainants provide detailed, evidence-based accounts of ongoing harm, factual inaccuracies, or unresolved risk.The outcome is not simply disappointment. It is a sense of being erased.When serious concerns are reduced to procedural compliance, complainants are left feeling disbelieved, diminished, and blamed for persisting. Many describe the experience as retraumatising — not because they failed to obtain a particular outcome, but because their lived reality is reframed as inconsequential once it no longer fits within SPSO’s narrow lens of review.This has real consequences. People leave the SPSO process more distressed than when they entered it, having been told — implicitly or explicitly — that documented harm, risk, or systemic failure does not warrant further scrutiny because it sits outside procedural boundaries. For individuals already at breaking point, this can be devastating.Oversight bodies do not only resolve complaints; they shape public confidence. When the final stage of redress is experienced as procedural closure without substantive engagement, it risks functioning as a firewall rather than a safeguard.I am not writing this out of anger, nor to challenge a specific decision. I am writing because the human impact of SPSO’s operating model is not incidental — it is foreseeable, repeatable, and being felt by many people who come to you already vulnerable.
A total waste of tax payers money and clearly a con. There is corruption going on at high level. Where there is corruption in Scotland it must be exposed. From Police Scotland to the Wheatley Housing Group to every local council and social housing landlords to the Scottish SNP Goverment and the Sheriff law courts to the Scottish Child protection services and the Crown Office, I have seen it all as a child in care in Scotland I came back to Scotland in 2014 I have seen it all and suffered due to corruption. From MI5 to MI6 to the Met Police it's a powerful voice in the making about time people found their voice.
Don't waste your time with the SPSO. They are a danger to your health. Last year they only investigated 3.5% of the referrals made to them so you only have a 3.5 chance out of a 100 that they will investigate your concerns.
An absolute waste of time!!!!The SPSO describe themselves as an independent body providing fair and unbiased decisions on complaints……Rubbish!!!!Public services already know the outcome if you are unlucky enough to have to use the SPSO for their services These review stats don’t lie…. This is a Scam company and should be closed down.
Important data about SPSO: ScotGov website & search for Petition PE1964 about SPSO.Scottish Parliament Citizen Participation and Public Petitions Committee.ScotGov PE1964 - Create an independent review of the SPSO. The review was created to determine the effectiveness of the SPSO.Accountability Scotland had many concerns of a lack of independent oversight of SPSO:- Act allows the SPSO to cherry-pick evidence, ignore witnesses and repeat the public body’s unsupported claims. The SPSO does not address why evidence of wrongdoing can be ignored.- All on-line review data gives lowest rating.- Common themes of bias illogical arguments & evidence being ignored.- The procedure for conducting the investigation is to be such as the SPSO thinks fit.The committee met 07/12/2022, 28/6/2023, 15/4/2024 & 05/3/2025. The committee consensus:1) A lack of available performance data: No data was discussed.2) Levels of customer satisfaction: Negative feedback was provided by the public. Trustpilot ratings show 99% of scores were 1-star. This is the lowest rating.3) Neutrality in external evaluation: No data was discussed.On 05/3/2025, Mr Ewing concluded the SPSO: a) Has no power to award any specific remedy to any individual nor to recommend that the body that caused the harm should issue any compensation where there has been a “sustained injustice or hardship”. It seems to me to be a lacuna. b) May agree: “Well, your complaint is upheld”, they might well feel that that is unsatisfactory, especially in the most serious of cases where there has been injustice and hardship. 05/3/2025: The Committee agreed to close the petition under Rule 15.7 of Standing Orders.ScotGov ministers knew SPSO was not fit for purpose and decided to close petition PE1964.Completely scandalous.The SPSO shields the NHS from legal action. They are incompetent, conceal their mistakes through lies, and intentionally mislead. If anyone is interested in a thorough investigation of the SPSO's case management, feel free to reach out. I possess undeniable evidence of their conduct.DO NOT USE SPSO for any clinical negligence case:- Write formally to your health board & obtain all medical records. Invoke ICO if needed.- Engage Collaboras Medico-Legal to assess your medical records. I think the cost of this is £1,000.- Collaboras will determine if a case has merit.- Engage a clinical negligence Solicitor who will determine the clinical experts needed to win any case.IF YOU FIRMLY BELIEVE NHS HAS BEEN CLINICALLY NEGLIGENT - INVEST IN YOURSELF.I followed the Patient Charter through NHS/SPSO etc, this slowed the process down - they all lied & covered up specific medical records.My case became Timebarred.I hope this helps!!
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The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.
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