Important data about SPSO: ScotGov website & search for Petition PE1964 about SPSO.Scottish Parliament Citizen Participation and Public Petitions Committee.ScotGov PE1964 - Create an independent review of the SPSO. The review was created to determine the effectiveness of the SPSO.Accountability Scotland had many concerns of a lack of independent oversight of SPSO:- Act allows the SPSO to cherry-pick evidence, ignore witnesses and repeat the public body’s unsupported claims. The SPSO does not address why evidence of wrongdoing can be ignored.- All on-line review data gives lowest rating.- Common themes of bias illogical arguments & evidence being ignored.- The procedure for conducting the investigation is to be such as the SPSO thinks fit.The committee met 07/12/2022, 28/6/2023, 15/4/2024 & 05/3/2025. The committee consensus:1) A lack of available performance data: No data was discussed.2) Levels of customer satisfaction: Negative feedback was provided by the public. Trustpilot ratings show 99% of scores were 1-star. This is the lowest rating.3) Neutrality in external evaluation: No data was discussed.On 05/3/2025, Mr Ewing concluded the SPSO: a) Has no power to award any specific remedy to any individual nor to recommend that the body that caused the harm should issue any compensation where there has been a “sustained injustice or hardship”. It seems to me to be a lacuna. b) May agree: “Well, your complaint is upheld”, they might well feel that that is unsatisfactory, especially in the most serious of cases where there has been injustice and hardship. 05/3/2025: The Committee agreed to close the petition under Rule 15.7 of Standing Orders.ScotGov ministers knew SPSO was not fit for purpose and decided to close petition PE1964.Completely scandalous.The SPSO shields the NHS from legal action. They are incompetent, conceal their mistakes through lies, and intentionally mislead. If anyone is interested in a thorough investigation of the SPSO's case management, feel free to reach out. I possess undeniable evidence of their conduct.DO NOT USE SPSO for any clinical negligence case:- Write formally to your health board & obtain all medical records. Invoke ICO if needed.- Engage Collaboras Medico-Legal to assess your medical records. I think the cost of this is £1,000.- Collaboras will determine if a case has merit.- Engage a clinical negligence Solicitor who will determine the clinical experts needed to win any case.IF YOU FIRMLY BELIEVE NHS HAS BEEN CLINICALLY NEGLIGENT - INVEST IN YOURSELF.I followed the Patient Charter through NHS/SPSO etc, this slowed the process down - they all lied & covered up specific medical records.My case became Timebarred.I hope this helps!!
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The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.