The only way this appalling organisation is investigated and hopefully closed down is when the people commenting on here bring it to attention of the appropriate body at Holyrood. This is the person to contact, The Clerk/Chief Executive of the Scottish Parliament.
Its the only way to clean up this organisation.
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The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.