This business has shifted from being interested in customer security to interested in customer wallets. They bill enthusiastically, without fixing problems. The staff never return calls, their admin systems dont work. They installed my mother in laws alarm two years ago and it doesnt work. The technician said its because they have cut costs - and no longer buy the right batteries. NOTE: I was surprised they called me this morning (see their comment below) but note that it followed my bad review (not my many requests for someone to make contact). This company appears to be buying up well run privately owned alarm companies to gain scale and remove costs for them via shared administration. The problem is that their admin systems don’t work well so the customer gets terrible service. The flip side of this is that they are also more expensive than the small alarm companies they buy up. I got a local alarm company to take over from them. He knew the systems, had been working on servicing alarms for over 30 years. He quickly identified what needed to be done, quoted me for the repair we needed. The quote was exactly one third what Spy wanted. We now believe that Spy had failed to update our monitored system when BT went digital - so our alarm was unable to connect to the monitoring company (and if this is the case, then our monitored system has not worked for some years).
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Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
