Name: spyalarms.co.uk
Telephone: 000000000
Rating: 4.2

Brian Sweeney Guest

I had a careful guide through the control system. We re-established the internet connection and rese

I had a careful guide through the control system. We re-established the internet connection and reset the failure warning and now the system is working properly and signalling to Spy. thank you

Date of experience: Mar 03, 2026

Brian Sweeney Guest

2 days ago

I had a careful guide through the…

I had a careful guide through the control system. We re-established the internet connection and reset the failure warning and now the system is working properly and signalling to Spy. thank you

Date of experience: Mar 03, 2026

Matthew Guest

6 days ago

Great system and service

Great system and service. Never an issue. Thanks to Ivo who sorted an issue with me today and the other very friendly staff.

Date of experience: Feb 27, 2026

Kishor Vasant Guest

1 week ago

Very kind and thoughtful

Date of experience: Feb 26, 2026

Edward Peck Guest

1 week ago

Interested in your wallet not your security system

This business has shifted from being interested in customer security to interested in customer wallets. They bill enthusiastically, without fixing problems. The staff never return calls, their admin systems dont work. They installed my mother in laws alarm two years ago and it doesnt work. The technician said its because they have cut costs - and no longer buy the right batteries. NOTE: I was surprised they called me this morning (see their comment below) but note that it followed my bad review (not my many requests for someone to make contact). This company appears to be buying up well run privately owned alarm companies to gain scale and remove costs for them via shared administration. The problem is that their admin systems don’t work well so the customer gets terrible service. The flip side of this is that they are also more expensive than the small alarm companies they buy up. I got a local alarm company to take over from them. He knew the systems, had been working on servicing alarms for over 30 years. He quickly identified what needed to be done, quoted me for the repair we needed. The quote was exactly one third what Spy wanted. We now believe that Spy had failed to update our monitored system when BT went digital - so our alarm was unable to connect to the monitoring company (and if this is the case, then our monitored system has not worked for some years).

Date of experience: Feb 26, 2026

Tai chi student Guest

2 weeks ago

Panic button was non-functioning.

Was a bit worried that my panic button was not working. Spoke to Lee on the phone who helped sort things out for me calmly and effectively.

Date of experience: Feb 13, 2026

Consumer Guest

3 weeks ago

Alarm panel and app issues

Had a problem with alarm and app after switching over phones and WiFi provider. Lee called me as arranged but something came up and he advised to call back. Called back. Got straight through and both issues were sorted within a minute !! Really helpful guy and fab customer service

Date of experience: Feb 06, 2026

Bob Guest

1 month ago

Telephone help from the Technical Team

Telephone assistance from the Technical Team was fast & helpful to enable a short code to be set up to our Eaton Security app following the purchase of a new mobile for my wife

Date of experience: Feb 02, 2026

FRASER MAIR Guest

1 month ago

Efficient.

Engineer arrived on time and carried out the service checks efficiently. All good.

Date of experience: Jan 22, 2026

Tony Mac Guest

1 month ago

Excellent intruder alarm service

Spy Alarms look after my intruder alarm very well. They are pleasant to deal with and accommodating. The engineers are very professional and knowledgeable.