Squarespace canceled our domain because an ABN was canceled that was linked to the account. However it was actually not the right ABN that they were looking at!
I have spoken to so many different people who clearly understand the issue of just updating an ABN however after finally getting paperwork to fill out we should have had a response to within 3-5 days … 7 weeks later and still the issue isn’t fixed.
This is a small business that has suffered over peak time and they don’t care at all.
Today I received an email from ‘customer support’ saying the issue has now been fixed.
Go into the Squarespace account and now there isn’t a paused domain there is nothing! No domain at all.
Our emails still don’t work and we feel further away from a solution than before
It takes Square Spaces days on end to reply and they reply with very little information if any at all.
We are getting ready to try to take legal action as we have a business that replies on emails and as a seasonal business we have lost so many clients
I wouldn’t recommend this company to anyone
I would advise to go with a company that has rave reviews about their customer experience instead. Relying on a chat that doesn’t get answered and emails that take 3-5 days to respond on most occasions is very unhelpful
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