I purchased a device protection plan through the Mint Mobile website, provided by Allstate. Less than 24 hours later, I canceled the plan after returning the phone to the retailer. Allstate emailed me confirming the cancellation and stating that a refund would be issued.However, when I followed up, I was told the refund is Mint Mobile’s responsibility—something not mentioned in the Allstate email. This contradiction caused confusion and frustration, as I relied on Allstate’s official communication. Mint is not taking responsibility. I had to navigate conflicting information instead of receiving clear guidance from the provider I trusted to handle the plan. I had to file a claim with my bank in order to hopefully receive my refund. I will never trust Allstate protection plan for coverage nor companies that are affiliated. I can't imagine having to file an actual claim with Allstate.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
