They refunded my money that I paid for the insurance, but not for the item since it was dead on arrival. I guess I should have read the contract better. Refunds on items are made, but be aware of the DOA which is one of the reasons to get the insurance on non returnable items. Originally I was told the item was under factory warranty and when I checked with the factory it out that the warranty had expired had expired in 2016. I also got disconnected because the chat timed out because the person was checking on the claim.
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