The insurance is a joke.You insured an OUTDOOR tent. When the frame broke at the place where it was factory-soldered, I was told it was due... to the weather! Duh! It is a tent! And I kept it in an impeccable shape, always drying it immediately if it got wet.Really, this "insurance" looks like a scam.UPDATE:A very polite rep called me, listened to my side of the story, and apologized profusely. Still, the bottom line is the same - When I needed insurance I got none. It was a hassle, took time, got me a refund of my insurance fee. I was first told via e-mail my claim was accepted, do I "want a refund or replacement." A few days later, I was emailed with a rejection of my claim. If I covered the specks of rust, I would have got my claim. This is over....$100!!!!
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