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Allstate horror story Allstate’s retribution against customers

I purchased an air mattress from Walmart online. I paid extra for expedited shipping because I needed the item immediately. With the purchase I purchased a warranty with Allstate protection plan. The mattress would not stay inflated. You wake up 🆙 on the. floor. Tried to file a claim and was told I could not and I had to contact the manufacturer. The manufacturer said they did not warranty that item. Tried Allstate. Chatted with four different reps. I admit I was heated at this point. I was told I would receive a check for replacement. At the end of that chat I was told no worries but the claim could not go on though and I would receive an email. No email came . I did a new chat I was told 24hours and still no email comes. I did a new chat and I was told they had everything they needed and I had nothing to submit. I was later told I still could not file and I began asking if I could send any documents to expedite the case. I was told no we have everything. After this I was told I could not file again and I would receive an email . I asked if these are the steps everyone has to take. I was assured yes ever customer had to follow these steps. I have all the transcripts to prove this and verify my accuracy of this account. I was irate and they were obviously frustrated with me. The sent me an email asking for pictures from all angles, serial numbers, and detail of the purchase history with time date location of the store and a hand written letter from my self with the dates and time of the pictures taken in the photo and more. I was assured these are the steps everyone takes. I have transcripts stating it is. has anyone else been bullied, abused, or received retribution from this company ?

Date of experience: Aug 23, 2025