I thought the help I initially received from the company overall was wonderful. However, I’ve had a change of heart. I called on Monday 7/14/25 and was scheduled for Wednesday 7/16/25. I chose the 3pm-5pm time slot and kept receiving text messages for an earlier time. I called and was informed that 3pm-5pm wasn’t available. If that’s the case why was it ever offered to me?! Unfortunately the parts didn’t arrive on time so I needed to reschedule. I’ve called multiple times and was supposedly transferred to scheduling. One time no one ever picked up and the second time the call was disconnected as soon as I was transferred. I called again and was told that I would receive a call the same day so that I can schedule my appointment but I never received a call. Every time I spoke to someone I kept stating that I’d like someone to come out on Monday, 7/21/25. I called today (because no one ever called me back) and was informed that Monday wasn’t available because the one tech that works in my area is off. The person I spoke with claimed that I’ll receive a text on Monday 7/21/25 with the time for Tuesday 7/22/25. I’ll be surprised if that really happens. I keep getting the run around and no customer should have to go through this just to have their appliance repaired. I don’t understand why this is being made so difficult.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
