My phone completely stopped working. I was able to get online ot Allstate and told to go to a repair place 30 minutes away. I could not call to make an appointment as my phone was not working. Repair shop said there was nothing to do, needed new phone. I got on the chat, since I couldn't call and was told I would have a phone delivered the next day. Then a thing came up about 24-48 hours. I made a comment about that and did not receive a response. The next night, no phone, so got on the chat again, was told that I had to wait 48 hours to wait and hear from them. Chatted again at 48 hours was told, that I was told 1 - 2 business days, which is not the same as 24-48 hours. 2 business days chatted again, saying difficulty finding replacement. In the meantime I had no phone, no way to call in for jury duty to see if I had to go, no way to call my boss about my work schedule and so forth. Finally received a notice with Fed Ex tracking for a phone. Next day tracking still stated package had not been received by them, so back to the chat. Was told it was being shipped by Amazon. Asked for tracking and they sent me a To be determined number and did not put me on the email so I could get notifications. Meanwhile it said I had to be home to sign for it yet no idea when it would come. Was told Sunday, but I was scheduled to work. I can't take off to stay home all day and wait for a package. Work a minimum wage job with no PTO. Spent hours on the chat waited a week and 2 days to get a phone, never had tracking, fortunately Amazon left the phone even though I wasn't home. Now if this had been a broken TV, microwave or some other thing waiting 9 days would have been fine, but a phone is extremely important. The chats were long wait times on a couple of days even though it said wait time was 10 minutes. Very bad experience. The new reconditioned phone was in good shape and works well.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
