I bought something on ebay that I am returning so I contacted squaretrade:allstate to get a refund. The phone number they provide just sends texts to use the website, which I couldn’t use because it wasn’t the timeframe yet. I did chat, the only option. I had the person person ‘Hassan’ who basically ignored me or sent messages that said he didn’t receive information when it’s right there in the chat. Then without a word he switched me to another agent after 1hour and 36 minutes. ‘Taha’ was able to help me, but at first they told me they had finished helping me and if I needed anything else when they hadn’t done anything. All in all it was 1hr and 44minutes. I find this appalling and ridiculous. My only guess is they train their employees to ignore people and hope they leave in frustration. I will never use them again and I’m also giving feedback to costco because I will no longer buy items from them that need a warranty if they only use them.ps- their response is a lie. there is no way to talk with someone on the phone. It’s a phone tree response that always ends with them asking to text you;either to chat or a link to the website. They also stalked me after I posted this because I think they want to convince me to take it down. The guy called 3xs and emailed 2xs. I told him I have no desire to speak with him and to better train their employees.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
