Tried to submit a Walmart warranty claim but the website kept making me create a new account password, then would not accept it. Had to get on chat for help. I told the chat rep upfront, I have cancer, I just had surgery, I'm already stressed after 30 minutes of trying to file a warranty claim so please, can you file the claim for me. In a 45 minute chat CS "Noor" -- did not fully read anything I wrote. Did not listen. Did not respond with anything useful. Repeatedly asked for information I had already provided multiple times. Refused to transfer me to a supervisor. In tears, I eventually gave up. Next I called AllState but they make it almost impossible to reach a human. My call was disconnected 3 times before I figured out the correct prompt responses to bypass all the automated menus and reach a human. She was friendly, nice, helpful and we got the claim filed. However I was told my only option was a Walmart gift card. I just want my money back, so I was offered a check but -- of course -- it won't be one check, it will be two checks. One check for the amount that AllState thinks the item is worth today... and a second check for the remainder of the policy amount, but only after they verify I have replaced the item. Incredible. Even without my circumstances… today was so unnecessarily stressful. It shouldn't take two hours to file a $30 warranty claim. Maybe they make it so difficult must be because they don't want you to have the money.I will never purchase an Allstate warranty again if I can help it, and I won't buy anything at Walmart that needs a warranty.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
