I reported an issue with an item trying first online. I wasn’t aware that the computer put the wrong date and called square trade immediately. What I thought was a resolution after speaking with a representative that helped me. About a week later I received an email requesting the same information that was given on the day the claim was processed. I submitted the information again and told it will be a few days. I received an email today stating the claim is denied due to reporting late which was explained on the day the phone claimed happen. I could have taken the claim to a lawyer due to my child laying down and the bed collapsed with him in it but I chose to use the insurance I paid for to get coverage. DIDNT happen. I spoke with 2 supervisors and finally told the accounting department handles the claims and they don’t speak with customers. This is such a shame.REPLY They try to cover up by offering give me a refund on the protection plan not to repair the issue. This is how big companies rip off smaller people. They dont do good on there practices of service. You are never able to go hire than the service reps as upper management hides. What happened to customer service everything is prepared and prerecorded
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
