They went out of their way to avoid the warranty claim on a chromebook we had. We had purchased 50 chromebooks thru Amazon and when there was 3 weeks left of the warranty period, they decided that they needed various amounts of proof of purchase despite fulfilling several other claims during the 3 year period. They wanted copies of checks showing they were paid for, proof we had received the product (which we had to send them photos to prove there was no external damage, so if we could take photos we clearly had received them), we sent them our Amazon invoices, not good enough. We sent them the proof from our bank of the check payment, not good enough. They ended up forcing us to contact Amazon to get a copy of the actual check we sent almost 3 years ago to send as proof of payment. They also wanted proof we received the chromebooks, despite us having sent them photos of the chromebooks, so we clearly had them. We ended up having the dig up shipping receipts from almost 3 years ago to prove we received them. we are awaiting now to see if that is good enough. There 1 week left on the warranty. Clearly they are trying to run out the clock. Find another warranty source. Square Trade is by far the most difficult to make a claim and the least likely to honor the warranty.UPDATE: They informed us by email that they needed proof of purchase, despite the fact that we have now sent them a copy of our bank statement showing the check had cleared, and contacting amazon and getting a copy of the actual check. They clearly have no intention of honoring this claim no matter what proof we send them. AVOID SQUARE TRADE.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
