First I think it was a big plus that my seller offered the warranty in the sale. I have been a NYC Commercial Photographer for over +35 yrs. The warranty made the difference in my acceptance to buy and now I look for it in all professional equipment listings. Then, it became really important when the lens jammed on the camera. Next day I hustled the lens and camera to my repair guys at PhotoTech NYC. They determined and demonstrated that it was the camera at fault and then advised me they were fully authorized by Allstate/ Squaretrade to do the repairs! PhotoTech NYC is huge in professional photo repair. Their New Jersey shop is just a few miles away from my studio. They advised me to do the repair, start the claim and state the repair was already in their shop and that I should NOT ship the camera anywhere as it would just end up back in their shop. But here is the only tiny negative and some advice... I entered the claim online and was only presented with the option to mail the camera somewhere else. I muddled around the frustrating Allstate website trying to effect a "local repair option" and finally got a telephone# from PhotoTech to talk to a human. The Allstate woman (Sasha?) understood my plea, took down all the details, consulted with a manager and returned with the information to make a claim to reimburse me for the local repair by PhotoTech. Her help saved EVERYONE from wasting time and money! After that it went very smoothly. I submitted all the repair documentation to Allstate online. The claim was confirmed and quickly settled with a check in the mail within a few days. I urge Allstate Protection to list a real phone contact (maybe I missed it?) hire more Sashas!! and provide more "local repair options" besides having to blow time and $$ to send the equipment away. Maybe list all the authorized repair places near a claimant's zip code?
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