UPDATE 4/29/2024...Well - the repair people showed up 3 days after their original quoted date and repaired the washer. The control pan worked great and from 4/18-4/29 then we came home to water all over the laundry room floor. The agent who helped us from this point forward was excellent and quick to respond getting us a full refund for the purchase of the item - this is just where things suck...the washer was originally $845...now it is $1245, so yes while we are getting or original cost of good back, we are still SOL and out an additional $400 to cover this wonderful experience. Orignal Post:Their process is pure crap. Our washing machine broke on 3/30. I called and thought I had a pleasant experience. The agent handled my claim with promptness and thought he correctly diagnosed the problem on the phone sending the part and assigning repair technician. Then the problems started. The technician said they cannot fulfill the date from Allstate of 4/3 and moved it to 4/8. The technician showed up on 4/8 and said it wasn’t a drain issue it was a control panel and left. No follow up, no guidance. I called Allstate and they thought the claim was fixed and I informed them it definitely was not fixed as we were now approaching a week and half without a washer for a family of 7. They said please give us 1-2 business days to figure this out and didn’t do anything. I had to call NFM and escalate the claim to even get a response and even then they cannot competently tell me what their plan is. Allstate scheduled another appt for 4/16 with the same repair company who then said they cannot honor that and wouldn’t be available till 4/18 for the repair. At this point I would never recommend square trade or Allstate when you buy appliances fromNFM - it’s a pure racket and we are now 3 weeks without a washer. 0/10 recommend.
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