squaretrade.com

Horrible!!! Would never again purchase a “protection” plan from this company. Would give a zero star

Horrible!!! Would never again purchase a “protection” plan from this company. Would give a zero star rating if possible. It’s a total waste of money. We had a problem with our refrigerator and received the total run around each time we called—at least 6 or 7 times to get answers/assistance. They referred used to the manufacturer, after trying their “fix” that their “specialist” emailed us to try. Obvious from our conversation with him that he had no clue, when we asked specific questions about what he sent us via email. And, their communication is a problem, with all specialists difficult to understand. We were told their system was down at least 2 or 3 times, and that we should call back. We then submitted for food spoilage reimbursement on 1/14/26. We received an email indicating that processing had occurred, and that we should get another email indicating when the check was mailed, and that should take about 6 business days. NEVER got such an email. Called back 1/23/26, and was told the request was processed on 1/19/26, and within 5 to 7 business days (from 19th) should get check. No check as of 1/30/26. Called back 1/30/26, twice! First person said she was going to send an email to which we should reply. NO email. Second person told us to reply to email sent by them on 1/14/26 to indicate no check has been received. She also said, if no updated email by end of day (1/30/26) we should call back tomorrow. Really??? Likely to get the same run around again. We spent hours on the phone with no real help. It should also be noted that the customer service “specialists” were in a hurry to get off the phone.

Date of experience: Jan 31, 2026