Dishwasher and extended warranty purchased at Costco. Dishwasher failed at 4 years, warranty was for 5 years. Sq trade outsources appliance repairs. They work with independent contractors that are known to fall short of quality outcomes. You do not get a repair company with familiar name. First company name given to me had terrible reviews 1 * with BBB complaints and state attorney general complaint . I requested a different company. This was only the beginning of 2 month exercise to finally have a working dishwasher . In hindsight each time you call Square Trade or repair service keep track of date, length of call, get name of person you are speaking with, ticket number of the call. It took me a while to start doing that. It's helpful to have those details. When they say they are escalating your issue to department above them and you will hear back in 2 days call them on day 3. You can then tell them how many times and days ago you've been told this very same thing. Ask to speak with their manager. Continue to get names of person on phone, ticket number and when they will get back to you. I had parts that were to be ordered after the first service. No one actually ever ordered the parts! Call after call they didn't have the parts ordered it was being dealt with by another department... Since the parts are not in they cannot schedule a repair date. When they do not follow through call Costco with the dismal results you are receiving. I made dozens of calls, placed on hold several times per call. There was only one service call made in this entire period at which the tech he said he had to order more parts. Personally I believe he lacked training and didn't know how to fix issue which was a water pump- a common problem. After roughly 6 more weeks they still didn't have the parts. After all that time they decided to not repair machine and issued my purchase price of unit back to me. I doubt this matter would have been resolved had I not kept after them. Perhaps their practice of dragging it on is with the hope you are going to give up and go away. This particular event started 12/23/2025 and I finally have working dishwasher as of 2/23/2026
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