I rarely write negative reviews, but my experience with SquareTrade (the vendor handling my Allstate Protection Plan) has been extremely frustrating.
About five years ago, I purchased a GE dishwasher from Home Depot. I normally don’t buy protection plans, but I decided to spend about $160 on the Allstate Protection Plan for peace of mind. Unfortunately, when I finally needed it, the service experience has been very disappointing.
The issue began when the lower washer arm came into contact with the heating element and melted. I filed a claim with SquareTrade on March 3. The earliest technician appointment available was March 9. The technician arrived and replaced the lower washer arm and heating element, but he did not run a full test cycle before leaving.
Assuming the repair had been tested, we later loaded the dishwasher with dishes and started a cycle—only to discover that it wasn’t working at all. There was no water circulating. It appears the technician may have disturbed the circulation pump while working around the heating element.
I called SquareTrade the morning of March 10 to report that the dishwasher was still not functioning. I was told they needed the technician’s report before they could take any action and that I should hear back within one business day.
On March 11, I called again and was told they still had not received the technician’s report but that I should hear something within one to two business days.
Today is March 13, and after calling yet again, I was told they still do not have the technician’s report.
This is unacceptable. The technician’s report will likely state that the dishwasher was working when he left. However, as the customer, I can clearly state that it has not worked since the repair visit. Meanwhile, I’m stuck waiting indefinitely while SquareTrade says they cannot proceed without paperwork from their own contractor.
I paid for a protection plan specifically to avoid situations like this. Unfortunately, the lack of urgency, accountability, and customer service has made this process far more frustrating than the original problem.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
