I have been without my phone for a month now. The camera was broken, so I sent it in for repairs. The repairs were completed within a week, but they replaced the scratched glass with another broken one. I have also raised another complaint regarding damage, but I haven't received any updates. After receiving the phone, I returned it immediately to the company. I have not received any information about the transport plan, and I've searched my neighborhood twice for the phone. The information provided by customer service is incorrect, incomplete, or nonexistent. It's unclear where my phone is located. I live in the Netherlands, but it seems my phone might be in Lithuania according to the tracking ID. It feels like they have lost my phone and are trying to blame me for not being available 24/7 to receive it. How can I track it when I have no information? It's absurd that I paid for two years of insurance for this frustrating situation.
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SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft.
They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.See more
