I am trying to contact a customer service representative in the US to resolve these persistent problems. The point-of-sale system is incredibly frustrating with daily issues. Customer service from the platform is a NIGHTMARE. They create scripts that lead merchants in circles until their 'internal team' decides to intervene. It's nearly impossible to reach managers. It has been over two months, and I have an iPad and the swivel stand. Printers disconnect weekly, and printer profiles frequently vanish. The credit card swipe and tap features often fail. There are software bugs in the platform's software that go unacknowledged. I don't understand why iPad updates trigger so many of these issues. I've been dealing with this for more than two months. I'm at the point where I might switch to another service, even if it costs twice as much. The frustration is simply not worth it. I run a restaurant and find myself troubleshooting IT issues instead of focusing on my customers. It's embarrassing to have to explain to my customers why my system isn't functioning properly.
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