Review Time
I have used their machine and app for three Christmas seasons now. This has all gone fine. However, when I log in to my dashboard, I have nothing but issues. I have had endless communications with them about this, doing all their checks and sending endless screenshots to no avail. I tried my dashboard again today after not using it for a few months and they have still done nothing to rectify whatever is going on. It doesn't matter whether I use my laptop or phone, I am unable to use my dashboard. I really wanted to stay with Square to set up gift vouchers too, but it is simply not possible. Constant error messages or repeatedly being sent to the home screen when I click on other areas, means I cannot trust this company to do what it should. As I said, on several occasions, I have reported this and done everything they told me to; they gave up saying there is nothing they can do and they can't see an issue, despite the fact I get constant messages there is a problem their end. Great. Time for a different company.
Very happy with my experience using SquareUp (Square). The fees are reasonable and the set up suits my businesses needs. Payment transfer is fast and reliable. They have great communication reporting as well.
My account was compromised and square sent the scammer $3000 in a disputed scam claim. Dealing with square employees has been horrendous! They won’t give you any help or information. Everyone i spoke to kept denying me access to a supervisor or manager.
I was promised a response regarding the issue after 1-2 business days. Nothing after a week!! Everyone I call I get the same answerers “ they will call or email you within 1-2 business days… that timeframe is up a week ago and still can’t get answers. Completely unprofessional and unethical company! Beware!!
I’m glad they assisted me when my account was locked over a security issue that wasn’t an issue. Most importantly they offered me a loan at a time when my business needed it most for our advertising.
Thank you.
13 out of 10 service.
Unfortunately I had to dispute a fraudulent charge on my account, which was resolved due to Ms. Ronda a customer service representative with Square, whom was very respectful and knowledgeable about handling my situation. She answered all of my many questions promptly. Guided me step by step on what to do. She was great and I sincerely thank her for her help and patience. A perfect example of excellent customer service!”
I absolutely love Square. It simplifies everything—booking appointments, charging clients, managing payments, and hosting my website. Having everything in one place has made running my business more efficient and stress-free. Five stars all the way!
I would give this company zero if I could! What a sham, or should I say scam! For two years, yes, two years I have tried to cancel my subscription and it has been absolutely impossible. To cancel your subscription, you need to log into your account and surprise, surprise, they have made it impossible for me to log in!! First of all, my attempts to login told me I needed to join my Square account with Weebly. To do that though, I needed to log in. I couldn't log in without receiving the message: 'To login, you need to connect your Square account with Weebly'.
Somehow, I managed to find an email address, and I got some very complicated instructions on how to connect my Square account with Weebly but how do you do that if you can't login!!?? Having spent too long tearing my hair out I chalked the £34.95 subscription as a loss, but now it's due again, I started over. Back to SQUARE one!!
Can't log in. Tried the email address I used before but I was told I needed to log another complaint as too much time had passed. I can't find how to log the complaint and I still can't login. They told me to contact support. I can't contact support because I can't login and you have to login to contact support. I sent an email to the same address asking them to take it as official notice that I want to cancel my subscription (it was well within the 14 days required for cancellation) and I would be contacting my bank to stop money from being taken. Zero response! I contacted my bank who have advised me that they have done their best to flag and stop this payment, but it's likely they will still try to take the money and best to try and contact Square again. They have said however, that if they do now try and take money, I am to contact my bank again, and they will raise a dispute. The bank will see it as fraud/theft.
I thought I'd try and contact Square again to inform that I have now spoken to my bank who will see any attempts made on my account as fraud/theft, but same thing happening again. I tried their support phone number, but an automated voice said 'I'm sorry, we cannot find an account linked to this phone number'. What??? I have had the same number for over two decades and I signed up with an email address, so why isn't that an option on your automated calls?? I am beyond frustrated and furious because this is absolutely disgusting! I have hit wall after wall with this and got nowhere. It seems to me that an online company providing services for online business knows EXACTLY what it's doing. How many £34.95s have they got away with worldwide?? Don't touch them.
This is an excellent free booking app for barbers who are just starting out. It easily integrates with NFC or a point of sale system, but the marketing tools could use some improvement, as the free version only allows for email marketing. While another platform offers good marketing options for both email and text in its free booking app, it may be more tailored to beauty services. Both services charge for advanced marketing features. If you're in need of a mobile solution for your shop, a specific model works well with the NFC feature.
The service has significantly benefited our business. They simplify the fee structure, making it easy to create estimates and receive payments from customers. Additionally, they offer assistance when business is thriving, which is a huge relief in today's market. I highly recommend making the switch; it has been the best decision we've made. Their support has contributed immensely to our growth over the past year. Thank you to the team!
I am trying to contact a customer service representative in the US to resolve these persistent problems. The point-of-sale system is incredibly frustrating with daily issues. Customer service from the platform is a NIGHTMARE. They create scripts that lead merchants in circles until their 'internal team' decides to intervene. It's nearly impossible to reach managers. It has been over two months, and I have an iPad and the swivel stand. Printers disconnect weekly, and printer profiles frequently vanish. The credit card swipe and tap features often fail. There are software bugs in the platform's software that go unacknowledged. I don't understand why iPad updates trigger so many of these issues. I've been dealing with this for more than two months. I'm at the point where I might switch to another service, even if it costs twice as much. The frustration is simply not worth it. I run a restaurant and find myself troubleshooting IT issues instead of focusing on my customers. It's embarrassing to have to explain to my customers why my system isn't functioning properly.
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