I would give this company zero if I could! What a sham, or should I say scam! For two years, yes, two years I have tried to cancel my subscription and it has been absolutely impossible. To cancel your subscription, you need to log into your account and surprise, surprise, they have made it impossible for me to log in!! First of all, my attempts to login told me I needed to join my Square account with Weebly. To do that though, I needed to log in. I couldn't log in without receiving the message: 'To login, you need to connect your Square account with Weebly'.
Somehow, I managed to find an email address, and I got some very complicated instructions on how to connect my Square account with Weebly but how do you do that if you can't login!!?? Having spent too long tearing my hair out I chalked the £34.95 subscription as a loss, but now it's due again, I started over. Back to SQUARE one!!
Can't log in. Tried the email address I used before but I was told I needed to log another complaint as too much time had passed. I can't find how to log the complaint and I still can't login. They told me to contact support. I can't contact support because I can't login and you have to login to contact support. I sent an email to the same address asking them to take it as official notice that I want to cancel my subscription (it was well within the 14 days required for cancellation) and I would be contacting my bank to stop money from being taken. Zero response! I contacted my bank who have advised me that they have done their best to flag and stop this payment, but it's likely they will still try to take the money and best to try and contact Square again. They have said however, that if they do now try and take money, I am to contact my bank again, and they will raise a dispute. The bank will see it as fraud/theft.
I thought I'd try and contact Square again to inform that I have now spoken to my bank who will see any attempts made on my account as fraud/theft, but same thing happening again. I tried their support phone number, but an automated voice said 'I'm sorry, we cannot find an account linked to this phone number'. What??? I have had the same number for over two decades and I signed up with an email address, so why isn't that an option on your automated calls?? I am beyond frustrated and furious because this is absolutely disgusting! I have hit wall after wall with this and got nowhere. It seems to me that an online company providing services for online business knows EXACTLY what it's doing. How many £34.95s have they got away with worldwide?? Don't touch them.
Claim your business profile now and gain access to all features and respond to customer reviews.
