I have used their machine and app for three Christmas seasons now. This has all gone fine. However, when I log in to my dashboard, I have nothing but issues. I have had endless communications with them about this, doing all their checks and sending endless screenshots to no avail. I tried my dashboard again today after not using it for a few months and they have still done nothing to rectify whatever is going on. It doesn't matter whether I use my laptop or phone, I am unable to use my dashboard. I really wanted to stay with Square to set up gift vouchers too, but it is simply not possible. Constant error messages or repeatedly being sent to the home screen when I click on other areas, means I cannot trust this company to do what it should. As I said, on several occasions, I have reported this and done everything they told me to; they gave up saying there is nothing they can do and they can't see an issue, despite the fact I get constant messages there is a problem their end. Great. Time for a different company.
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