srilankan.com

1.5
1.5 Based on 214 reviews

...

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MarcusJust34
Very let down by this airline...

Very let down by this airline. I used to be able to select my seat when booking online, but now they charge for all seats. Free seat selection is only available 48 hours before departure, which means all preferred seats are gone by then. As a loyal member, I booked directly on their official site, prioritizing seat choice. Now, loyalty seems meaningless. I tried reaching customer service, but no one answered. Truly unacceptable!

1
Date of experience: Nov 24, 2025

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