srilankan.com

1.5
1.5 Based on 214 reviews

...

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Valarie
A complete disaster!

A complete disaster! If there was an option for 0 stars, this airline would deserve it. Our flight was canceled without notice, ruining our travel plans. We ended up waiting at the airport for hours for a new flight. Additionally, the baggage fees were outrageous compared to other airlines. The staff were rude and unprofessional, showing a complete lack of customer service. The onboard experience was also disappointing, with worn-out seats and poor food quality. After two terrible experiences, I would advise against flying with this airline. Choose a reputable carrier instead.

1
Date of experience: Nov 16, 2025

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