I called to address a specific issue and the automated system informed me to expect a wait of about 60 minutes. That time passed without any response. Many seniors like myself are not comfortable using computers or the Internet, so we need personal interaction. Instead, we find ourselves on hold for extended periods. At the very least, a callback option should be provided, but that was not available in my case.
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The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
