Review Time
I called to address a specific issue and the automated system informed me to expect a wait of about 60 minutes. That time passed without any response. Many seniors like myself are not comfortable using computers or the Internet, so we need personal interaction. Instead, we find ourselves on hold for extended periods. At the very least, a callback option should be provided, but that was not available in my case.
I reached out to discuss a specific issue and was informed by the automated system that I would have to wait around 60 minutes. That time passed, and I still had no response. Many seniors, including myself, aren't comfortable with computers or the Internet, so we rely on direct interaction. It's frustrating to be left on hold for hours. At the very least, a callback option should be available, but that wasn't offered in my situation.
I called to obtain my social security card and was told to expect a 120-minute wait. After waiting the full time, no one responded. I'm trying to get my social security card, and this process has been extremely challenging, leading to a frustrating situation.
Reaching out from abroad has been nearly impossible. They have a dedicated phone line, but the connection is cut after 20 minutes on hold. I haven't received any response to my emails either. I need to contact them due to a glitch preventing access via another service after applying for benefits, which seems to be functioning well based on my previous experiences.
My second interaction with a staff member was disappointing. He was unprofessional and appeared childish in his demeanor. The organization needs to consider letting him go and hiring individuals who genuinely want to assist the community rather than those who seem uninterested and dismissive.
Reflecting on economic changes: In 1980, the average home cost $45,000, with an average salary of $21,000. Now, that same home costs $450,000, while the average salary is $34,000. The cost-to-salary ratio has shifted from about 2 to 1 to approximately 10 to 1. What actions will the government take to address this disparity?
The signup process failed when trying to take my picture, and it felt overly invasive. One suggestion was to unlock my credit lock, which seemed excessive. While security is important, this process felt outdated and cumbersome.
I've spoken with several staff members, and not one has been courteous. Given the reviews, it's concerning that no improvements have been made to the service. My experiences have been consistently unpleasant, with rudeness being a common theme.
They seem to over-regulate themselves and, as a result, become bogged down. After more than four hours of effort, I couldn't get them to complete a task that should have taken just 10 minutes. When I visited in person, they spent 20 minutes with me, only to tell me to come back another day for an appointment. When I did return, the task took only 5 minutes. They create unnecessary hurdles for themselves.
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The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
