Given date/time for phone interview r/t disability claim. Received letter in mail to verify appointment date/time. Day of appointment, no call was received at all. Called in to the local office number and was informed no call coming because spouse is not eligible. SSA just blew off the call leaving us hanging which is extremely unprofessional. Called local SSA office, after on hold for 40+ minutes, spoke to male representative. Grilled with many, many questions for identity of myself acting as REP PAYEE of my spouse. Representative explained rationale r/t increase in fraud activity - this is understandable. Representative did some research and cleared up questions poised to him. Representative stayed calm and had caring attitude during call. For this part of the review - he receives a 5 star. In the future, I would hope SSA does not give appts to others knowing full well they are not going to be responsive. Wasting another's time is disrespectful and just mean. Other representatives in the local SSA office could benefit from offering more compassionate, considerate interactions with persons they interact with - it should be more than just a paycheck!! They are all public servants, showing respect should be priority.
Claim your business profile now and gain access to all features and respond to customer reviews.
The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
