I reached out to discuss a specific issue and was informed by the automated system that I would have to wait around 60 minutes. That time passed, and I still had no response. Many seniors, including myself, aren't comfortable with computers or the Internet, so we rely on direct interaction. It's frustrating to be left on hold for hours. At the very least, a callback option should be available, but that wasn't offered in my situation.
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The United States Social Security Administration is an independent agency of the US federal government that administers Social Security, a social insurance program consisting of retirement, disability, and survivors' benefits.
