I would like this to be communicated to the appropriate manager. As a Chairperson of a local club, I encountered many colleagues from the service who were unhelpful after a significant payment was withdrawn from our account, putting the club's future at risk. Thankfully, I spoke with a gentleman named James from the Complex Complaints Management team. I want to ensure this reaches the right manager because James provided us with outstanding assistance, and I can't thank him enough. It's crucial to value individuals like him as he truly made a difference. I also recommend that the service invests in training for some of the other team members, as they nearly led to the closure of our club. Thank you, James.
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