stacees.co.uk

⭐️⭐️⭐️⭐️⭐️ Avoid – Deliberate Delays, Pressure Tactics, and Misleading Refunds I had a very disappo

⭐️⭐️⭐️⭐️⭐️ Avoid – Deliberate Delays, Pressure Tactics, and Misleading Refunds

I had a very disappointing experience with Stacees and strongly advise others to be cautious before ordering.

I purchased three dresses in total and needed to return two UK standard size dresses because they did not fit. I followed the company’s return procedure exactly and contacted them to request a return address so I could send the two dresses back for a full refund.

I complied with every request they made, including providing clear photos of both dresses with the tags still attached to prove the items were unused and not damaged.

Instead of providing a return address, the company repeatedly tried to discourage me from returning the dresses. Each response took around 24 hours, resulting in over a week of back-and-forth emails with no progress. In every reply, they repeated various excuses, including:
• Claiming return shipping would cost more than the dresses
• Saying the dresses would be of no use to them and could not be resold, even though they are standard UK sizes
• Stating that cross-border returns could incur customs charges payable by the customer and that it could take around a month for them to receive a return, even though it took only one week for the dresses to arrive to me.
• “Offering to remake two new dresses at the ‘lowest price’ of £30 per dress including shipping, instead of accepting the return

Rather than honouring a full refund, they offered partial refunds in stages: £30, £50, £60, and finally £75. After reading many reviews from other customers describing identical experiences, I felt pressured to accept the £75 simply to recover part of my money.

Despite stating in their email that they would issue a refund and adjust my Clearpay payment plan, I did not receive an actual refund. The £75 was only deducted from my Clearpay instalments, which is not the same as receiving my money back.

I am now left with two dresses that do not fit and no proper resolution, and I have had to try and sell them myself just to regain some of my money.

This experience felt like deliberate delay and pressure tactics designed to make customers give up on returning items. Based on my experience and the number of similar reviews, I do not recommend this company.

Save yourself the stress and shop elsewhere.

Date of experience: Feb 17, 2026